PS/260/H A2 Business Support Assistant - Cameras Tickets & Collisions (Full Time & Part Time positions)

Opportunities have arisen to join the collaborated Collision Administration team in the role of Business Support Assistant.

A number of full time vacancies plus a part time vacancy (15 hours per week) are available.

This role will mainly require the successful applicant to administer Road Traffic Collision reports, inputting them onto a bespoke database, liaising with colleagues in the wider force, local authorities and insurance companies. Our Business Support Assistants gather evidence from a number of sources in order to ascertain if further action is required. All enquiries are conducted from the single administration unit in Stevenage on behalf of all three forces.

We are looking for candidates with a high standard of administration experience and attention to detail, working within tight deadlines. We use various IT packages, so you should be IT literate and be able to manage quantities of workload in a busy environment.

We deal directly with the public, so customer service experience is essential to be able to speak to a wide variety of people and represent the force appropriately. You will be required to manage the expectations of victims and explain policing processes using suitable language and terminology.

For further information about the role please contact either Richard Allen on 01438 757074 or Jo Moullin on 01438 757378

For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:
• Service Delivery
• Professionalism
• Decision Making
• Working with Others


There is a word count limit of 500 words per section.


Please note, if you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.

All applications must be received by the closing date.


We welcome applications from external candidates as well as internal staff from Hertfordshire Constabulary are eligible to apply for this post.

Please note that in the first instance priority will be given to any applicants in a redeployment situation.

Any individuals in a redeployment situation who are interested in applying for the role should contact the HRST (HREnquiries@herts.pnn.police.uk) and request the redeployee application form.

Please note that with immediate effect: Police Staff at risk of redundancy (redeployees) are given priority for all vacant posts. This means that if a candidate is successful for a position following an interview/assessment, the role will still be available to redeployees up until the successful candidate has received a final offer of employment. Therefore it is possible that a redeployee could be offered and given priority to the vacant post up until the point that the successful candidate has received their final offer letter.

If you are currently protected under the multiple impact mechanism, please contact your HR Advisor prior to applying for this post to see how it may affect your salary.

Police Officers who accept an offer of a Police Staff role will need to retire as an Officer and if they are currently on the 30+ Scheme, will need to leave that Scheme.

Police Officers considering retirement and being re-employed as Police Staff are required to read the attached Briefing Note as it contains important tax information regarding retirement and pension payments.