PS/172/H A3 Communications Operator, Force Control Room

Police Staff
Citizen Focus
Hertfordshire Constabulary
Headquarters, WGC, Herts
Permanent
A3
Various
Yes
An opportunity has arisen within the Force Communications Room (FCR) to recruit a number of Communications Operators.
This high profile and essential role is a vital link between the community and the constabulary as a whole and requires you to balance compassion and tact, as well as the ability to take control of situations and think on your feet.
Our emergency and non-emergency calls are the kind you are unable to rehearse beforehand. Whether you are dealing with life or death emergencies, taking down essential witness information, recording crime, fielding the occasional bizarre call, or directing and controlling resources, you will need to utilise all your patience, personality and professionalism with this role.
Shortlisted applicants will be invited to attend an assessment centre and if successful you will undertake a comprehensive programme of training for an initial period of 13 weeks.
For an informal chat or to find out more about the role, please contact Vanessa Green, FCR Manager on 01707 354451.
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:

• Service Delivery
• Professionalism
• Decision Making
• Working with Others

There is a word count limit of 500 words per section.

Please note, if you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.

All applications must be received by the closing date.

We welcome applications from external candidates as well as internal staff from Hertfordshire Constabulary are eligible to apply for this post.

Please note that in the first instance priority will be given to any applicants in a redeployment situation.

Any individuals in a redeployment situation who are interested in applying for the role should contact the HRST (HREnquiries@herts.pnn.police.uk) and request the redeployee application form.

Please note that with immediate effect: Police Staff at risk of redundancy (redeployees) are given priority for all vacant posts. This means that if a candidate is successful for a position following an interview/assessment, the role will still be available to redeployees up until the successful candidate has received a final offer of employment. Therefore it is possible that a redeployee could be offered and given priority to the vacant post up until the point that the successful candidate has received their final offer letter.

If you are currently protected under the multiple impact mechanism, please contact your HR Advisor prior to applying for this post to see how it may affect your salary.

Police Officers who accept an offer of a Police Staff role will need to retire as an Officer and if they are currently on the 30+ Scheme, will need to leave that Scheme.

Police Officers considering retirement and being re-employed as Police Staff are required to read the attached Briefing Note as it contains important tax information regarding retirement and pension payments.

Due to this role involving shift work, the successful candidate will be required to undergo a health assessment by the Occupational Health and Safety Department.
16 September 2014

This opportunity is closed to applications.