PS/349/H A4 Voice Engineer/Comms Analyst

An excellent opportunity has arisen in the Bedfordshire Police and Hertfordshire Constabulary ICT Desktop Services Team for a Voice Engineer/Analyst to provide BAU support with some project work on a permanent basis. The successful Voice Engineer/Analyst will be responsible for daily maintenance, monitoring and bug-fixing of a number of sophisticated telephone systems, including Hybrid and IP, together with all the handsets and accessories you'll need to keep your telecoms running smoothly.
You will play a vital role in ensuring that telephony systems are operational allowing the delivery of both Emergency and Non-Emergency calls to the Force Control Rooms and Direct Dial In (DDI) to all other areas of the organisations.
Key responsibilities for the ICT Voice Engineer/Analyst:
* Change management for telephony environment
* Monitor and maximise Contact Centre up time
* Working with PABX telephony systems, performing upgrades, interfacing with 3rd party maintainers.
* Strong Experience of Avaya or Siemens phone systems is desirable
* Providing BAU support as well as project work
* Working in an ITIL environment
* Computer Telephony Integration (CTI)
* Voice Recording / Call Logging / Voicemail / ACD
* Highly desirable is previous experience of Voice over Internet Protocol (VoIP)
This is a fantastic opportunity for an experienced Voice Engineer/Analyst to join an organisation which provides a modern and progressive IT Infrastructure. The successful applicant will be required to work on an on-call rota to provide the organisation with 24 hour support for telephony systems, for which additional payment is made. A full driving licence is essential.
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:

• Service Delivery
• Professionalism
• Decision Making
• Working with Others

There is a word count limit of 500 words per section.

Please note, if you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.

All applications must be received by the closing date.

We welcome applications from external candidates as well as internal staff from Bedfordshire Police, Cambridgeshire Constabulary and Hertfordshire Constabulary are eligible to apply for this post.


The successful applicant will remain with their home force on their home force’s terms and conditions.

Please note that in the first instance priority will be given to any applicants in a redeployment situation.

Any individuals in a redeployment situation who are interested in applying for the role should contact the HRST (HREnquiries@herts.pnn.police.uk) and request the redeployee application form.

Please note that with immediate effect: Police Staff at risk of redundancy (redeployees) are given priority for all vacant posts. This means that if a candidate is successful for a position following an interview/assessment, the role will still be available to redeployees up until the successful candidate has received a final offer of employment. Therefore it is possible that a redeployee could be offered and given priority to the vacant post up until the point that the successful candidate has received their final offer letter.

If you are currently protected under the multiple impact mechanism, please contact your HR Advisor prior to applying for this post to see how it may affect your salary.

Police Officers who accept an offer of a Police Staff role will need to retire as an Officer and if they are currently on the 30+ Scheme, will need to leave that Scheme.

Police Officers considering retirement and being re-employed as Police Staff are required to read the attached Briefing Note as it contains important tax information regarding retirement and pension payments.