PS/482/C - Scale 5 - Demand Hub Call Handler

Cambridgeshire Constabulary is offering the exciting opportunity for a permanent role in its Demand Hub. The Demand Hub has police officers and staff working together, carrying out a variety of different functions, including emergency and non-emergency (999/101) call handling. The Demand Hub based at Police Headquarters in Huntingdon, is open seven days a week, 365 days a year 24 hours a day. Full and part-time positions are available.

Applicants will be required to work a shift pattern including weekends, evenings and nights, answering emergency and non-emergency calls. You will be responsible for speaking to victims of crime and creating detailed and accurate reports directly into force systems.

The successful candidate will need to demonstrate excellent customer service, listening and questioning skills, along with the ability to quickly assimilate information, extracting salient points to establish the circumstances of the incident or crime, while maintaining and demonstrating empathy to those they speak to. Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. No matter what type of call comes in, your compassion, patience and professionalism must not waiver and that means thinking on your feet while providing reassurance.

You will obtain relevant information to enable the correct deployment of appropriate police responses, as well as acting as a telephone investigator to ensure the correct investigation of crime.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

Starting salary for successful candidates will be £30,374.10, broken down as follows: Basic salary £22,668 shift allowance £4533.60, Weekend Working Allowance £3172.50 (Pro Rata for Part Time staff)

For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:

- We are emotionally aware
- We are collaborative
- We take ownership
- We deliver, support and inspire

There is a word count limit of 500 words per section.

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

Dates worth noting:
Assessment Centre – Saturday 13/07/19 Venue: Cambs Police HQ, Huntingdon, PE29 6NP.
Interviews - w/c 15/07/19 Venue: Cambs Police HQ, Huntingdon, PE29 6NP.

* All applications must be submitted through our online recruitment website by clicking the apply button below.

** Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Bedfordshire or Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Cambridgeshire Constabulary.

*** Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.