PS/840/H ICT Communications Engineer

Police Staff
ICT
Hertfordshire Constabulary
Headquarters, WGC, Herts
Infrastructure
Permanent
A5
£30,483
Full Time
No
As part of the new BCH ICT department a vacancy has arisen for a full time permanent position for the role of ICT Communications Engineer.

As part of the ICT Communications Team you will assist the Communications Team Leader in providing installation, 1st and 2nd line support and maintenance of all communication services throughout BCH. This will include but not be exclusive to Telephone exchanges, IVR, ICCS and Call Centre technologies. Experience with VOIP, Avaya and/or Openscape telephone and call centre solutions is desirable.

The role will provide 1st & 2nd line technical and engineering support in respect of all communications services Ensure that any disruptions to these services due to faults are kept to a minimum, meeting agreed time limits or SLA’s. The post holder will ensure that the processes followed are in line with departmental policies and standards. To plan and manage the installation and relocation of communications equipment throughout BCH, where necessary involving external contractors and/or other sections of the department. Ensure that accurate records of all maintenance work and changes to assets are recorded in the appropriate asset tracking systems.

The role holder may be required to work across Bedfordshire, Cambridgeshire and Hertfordshire with other ICT teams and business departments therefore the ability to travel is essential.
After gaining suitable experience, the role holder will be require to participate in an "out of hours support" on-call rota, for which additional payments are made.

If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.

For the purposes of the application you will be expected to provide evidence against the personal qualities below and the entry requirements:

• We are emotionally aware
• We take ownership
• We are collaborative
• We analyse critically
• We are innovative and open-minded

There is a word count limit of 500 words per section.

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

Further information on the post can be obtained from Doug Taylor, ICT Communications Manager doug.taylor@herts.pnn.police.uk

**Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Bedfordshire or Cambridgeshire contract you will need to resign from your home force Terms & Conditions and join Hertfordshire Constabulary**

**Please note that this advert will be live to Redeployee's throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. They will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.**
27 June 2018
2 July 2018
9 July 2018

This opportunity is closed to applications.