PS/347/BCH ICT Support Engineer

Police Staff
BCH ICT Department
Cambridgeshire Constabulary
Headquarters, WGC, Herts , Headquarters, Huntingdon, Cambs
Service Delivery
Permanent
(C) SO1, (H) A4
(C) £27,795 - £30,483, (H) £24,273 - £29,601
Full Time
No
*** Please note that this vacancy has now closed and is available to redeployees only; it will not be checked on a regular basis by the recruitment team. It is therefore essential that if you apply for this role, you e-mail BCHCareers@herts.pnn.police.uk to notify us that you have submitted an application. We will then process it for shortlisting. If you do not notify us by e-mail that you have submitted an application, it will not be picked up. Please also ensure that you notify your allocated Change Advisor of any redeployee applications that you have submitted.
Redeployees who apply will be given priority over any other internal applicants for permanent roles up until the point that an offer has been accepted either verbally or in writing.
If a role is not filled by an internal candidate and is advertised externally, redeployees will continue to get priority over external applicants until a successful candidate has received a final offer of employment.***

As a result of internal promotion a vacancy has arisen for a full time permanent position for the role of ICT Support Engineer. There are 2 posts available; The Herts post will be based in Welwyn Garden City and the Cambs post is based in Huntingdon.

You will be required to work 37 hours a week between the hours of 8am till 5pm. You will also be required to participate in out of hours support on a rota basis which will include weekends.

As an ICT Support Engineer you will be a vital part of the ICT Operations Team supporting the Constabulary’s desktop and mobile estate and ensuring that vital business software is highly available to staff and officers.

Working as part of a team your main responsibilities will include the following:

To provide second line support and technical advice on hardware and software issues, drawing on support experience to include complete desktop and mobile equipment installations as well as carrying out the repair, installation and relocation of hardware and software.

Updating records of assets in a centralised database to ensure changes carried out as part of support procedures are accurately reflected.
Carry out daily housekeeping, routine system administration, and data processing functions, documenting of procedures, communicating with suppliers and subject to instruction, the installation of new software to ensure the efficient running of the systems.

The Constabulary has a number of sites across Cambridgeshire and you will be required to work out of larger sites on a rota basis and visit others when directed by the team leader. Therefore a full driving licence is required for this role.

Working together across ICT teams you will assist the team leader to develop and implement operational procedures and best working practice to ensure that ICT Support teams work to a common and consistent working approach.

If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.

For the purposes of the application you will be expected to provide evidence against the personal qualities below and the entry requirements:

• We are emotionally aware
• We take ownership
• We deliver, support and inspire
• We are innovative and open-minded

There is a word count limit of 500 words per section.

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

If you have any questions about the role then please contact Gary Mead gary.mead@cambs.pnn.police.uk

**Please note that this advert will be live to Redeployee's throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. They will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.**
28 December 2018

This opportunity is closed to applications.