Quality Assistant - Serious and Organised Crime Group

Police Staff
Serious and Organised Crime Group
Hertfordshire Constabulary
Headquarters, WGC, Herts
Quality Department
£26,565 - £34,326 (Discretionary Area Included)
Full Time

We are seeking two Quality Assistants to create a new Quality Department led by the Quality Manager. The department will oversee implementation of quality standards across digital forensic units within Hertfordshire.  The role holder will support the Quality Manager and digital units achieve and maintain accreditation to ISO17025, ILAC-G19, the Forensic Science Regulators Code of Practice and Conduct (Forensic Science Regulator Act 2021) and other relevant Police legislation and regulations.

You will assist the Quality Manager ensure compliance and continuous improvement in digital activities. You will conduct audits using vertical and horizontal auditing techniques, assist with non-conforming work, setting and verifying corrective actions and conduct effectiveness reviews of actions taken. You will update procedures and policies and create and maintain up to date and accurate records. You will generate and disseminate knowledge, quality briefings and best practice and support delivering training of quality principles. You will play an active role in annual UKAS assessments and support expansion of the existing management system to incorporate all digital units within Hertfordshire.

Digital forensics is an area of rapid growth and change. This is a challenging but exciting environment, and you will be instrumental in supporting digital units by promoting quality and influencing change in a tactful and ethical manner.

The role holder will need to be proactive and work effectively alone with minimal supervision. You will need to be able to build effective working relationships and communicate well with others. You will be able to use Microsoft applications e.g., Word to generate procedures and Excel to maintain spreadsheets and produce statistical reports.

Ideally the successful candidate will have experience of working within an ISO accredited environment and auditing.

Working Hours

Monday to Friday, 37 hours per week.

Standard working hours are between 8.30 am to 4 pm with a 30-minute paid lunch break. This is flexible.

This role is non-shift.


Hertfordshire Constabulary Headquarters, Welwyn Garden City, AL8 6XF

This role shall be undertaken primarily onsite at the location above. Whilst it is possible for the role holder to undertake some duties from home, this role cannot be carried out exclusively from home. However, a flexible approach shall be taken to a balance of onsite and home working where achievable.

Interview Process

Interviews will be conducted on 19th and 20th October. Dates and times shall be arranged with candidates successful at paper sift. Extenuating circumstances will be considered if the interview dates are not suitable, and this can be negotiated within reason.

There will be a handwritten practical assessment followed by a verbal interview. Full details of the interview process will be provided to candidates successful at paper sift. 

For further information about his role please contact Lucy Agius 01707 354446 or 07895213662 or lucy.agius@herts.police.uk

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants within Hertfordshire Constabulary, should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. You will be expected to provide this while completing online application. 

External applicants should ensure that your current CV is uploaded and provide evidence against the competencies listed above. Please see attached role profile for guidance. You will be expected to provide this while completing online application. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident Leader. Should you require any workplace adjustments for your recruitment journey with us which you have not informed us of, please contact us on 01438 757777 or email us on careers@bch.police.uk and we will be happy to support you.  If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’. 

Everyone at Hertfordshire Constabulary take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. We try to speak to our applicants however, we may receive a high number of applications that can delay our response.  Please assume that you have not been shortlisted for the role if we have not responded 4 weeks after the closing date.

All applications must be submitted through our online recruitment website by clicking the apply button below.

25 September 2022
27 September 2022
19 October 2022

This opportunity is closed to applications.