PS/634/BCH - PO1/A5 - Query Team Senior Advisor - HR & Shared Services - Human Resources

**Please note that this vacancy has now closed and is available to redeployees only; it will not be checked on a regular basis by the recruitment team. It is therefore essential that if you apply for this role, you e-mail BCHCareers@herts.pnn.police.uk to notify us that you have submitted an application. We will then process it for shortlisting. If you do not notify us by e-mail that you have submitted an application, it will not be picked up. Please also ensure that you notify your allocated Change Advisor of any redeployee applications that you have submitted.
Redeployees who apply will be given priority over any other internal applicants for permanent roles up until the point that an offer has been accepted either verbally or in writing.
If a role is not filled by an internal candidate and is advertised externally, redeployees will continue to get priority over external applicants until a successful candidate has received a final offer of employment.**


Bedfordshire Police, Cambridgeshire and Hertfordshire Constabularies (BCH) are looking to recruit two experienced Query Team Senior Advisors to join a newly-established Query Team within the HR department, supporting officers and staff across Cambridgeshire, Bedfordshire and Hertfordshire.

This is an exciting time to join BCH with the HR function embarking upon a period of transformation to better reflect the business needs of the policing service it supports. Our multi-disciplined HR team delivers to a collaboration of local forces and departments with wide ranging priorities and we are implementing an ambitious new operating model that will provide strategic oversight and support local working. Our Query Team provides a one stop shop for immediate HR queries, which are received from across the three counties via an electronic system and by telephone.

Reporting to the Query Team Manager each Senior Advisor will proactively manage a small team of Query Advisors and independently take on the more complex HR queries. This will include providing expert and professional HR advice and guidance on areas such as discipline, grievance, recruitment, attendance and performance. The post holders will actively work to resolve queries at the earliest opportunity, providing solutions or initial guidance prior to handing longer-term cases to the HR Consultancy Team. They will develop team capability, supporting them to take ownership for providing HR support and technical advice on all a wide range of HR queries.

Providing a quality HR service to our customers and optimising the use of digital technology are paramount to our vision of the new HR model. The Senior Advisors will proactively support this by engaging with key stakeholders and with colleagues in other HR functions to help develop and continually improve the service we provide.

You will be a Level 5 Associate member of the CIPD or have equivalent experience. With working knowledge of employment law, you will also have a proven track record of applying HR policies and providing expert HR advice in a fast-paced environment.

Customer focussed, you will always see the bigger picture, be innovative in your thinking and collaborative in your approach. You will be a real problem solver and effective communicator.

Post holders will be based in Stevenage and may occasionally be required to travel to other sites across Bedfordshire, Cambridgeshire, Hertfordshire.

In return BCH are offering a competitive salary and benefits package and a genuine opportunity to help make a real difference to your local community.

For more information on the role please contact Hayley Byrne via hayley.byrne@bedfordshire.pnn.police.uk

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload their CV or a completed ‘Staff internal role summary’ form (if you do not have a current CV), which can be found in the vacancy documents below. We strongly recommend that where possible, a CV is provided to ensure that your full experience and employment history is demonstrated. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile.

This vacancy is open to internal and external candidates from Bedfordshire Police, Cambridgeshire Constabulary and Hertfordshire Constabulary.

If you are successful at shortlisting, you will be required to provide evidence against the competency and values framework (CVF) and entry requirements as stipulated in the role profile.

All applications must be made through our online recruitment portal by clicking the ‘Apply’ button below.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 75(7777) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

This vacancy is live to those at risk of redundancy throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until a start date is agreed. Redeployees should notify the HR Service Centre at BCHCareers@herts.pnn.police.uk and their HR advisor of their application. All applicants will be notified if this occurs.