PS/627/BCH - SC4-5/SC3-4/A3 - ICT Assistant Applications Analyst - ICT Service Delivery, Applications - ICT

**Please note that this vacancy has now closed and is available to redeployees only; it will not be checked on a regular basis by the recruitment team. It is therefore essential that if you apply for this role, you e-mail BCHCareers@herts.pnn.police.uk to notify us that you have submitted an application. We will then process it for shortlisting. If you do not notify us by e-mail that you have submitted an application, it will not be picked up. Please also ensure that you notify your allocated Change Advisor of any redeployee applications that you have submitted.
Redeployees who apply will be given priority over any other internal applicants for permanent roles up until the point that an offer has been accepted either verbally or in writing.
If a role is not filled by an internal candidate and is advertised externally, redeployees will continue to get priority over external applicants until a successful candidate has received a final offer of employment.**


The Police Applications Support Team which currently comprises of nine members of staff is part of the Tri-force ICT department which provides support and guidance to users of over 60 Organisational Applications. Which are used by the 9000+ Bedfordshire, Cambridgeshire and Hertfordshire employees our aim is to support both operational and business needs effectively.

Your duties will include dealing with queries and problems reported on applications, as well as working with colleagues and customers to ensure that any enhancements improve the overall effectiveness of the applications.

You will be the primary liaison between the force end users and the application suppliers, be expected to attend application project meetings and help define the support characteristics of any new application. You will become an application expert, knowing how to support all force applications to a general level, but also a subject matter expert in a subset of applications. You will also manage the relationships between the suppliers/end users and internal ICT groups, so that applications can be upgraded and supported with minimal disruption to end user groups.

As well as the above we will encourage you to constantly improve your skills so that your able to take on the support/install and upgrade functions of application software that resides and runs on the server infrastructure such as IIS and to understand API fault diagnosis.

It would be useful to have one or more of the skills below.

- Server Support
- Microsoft Windows Operating System
- Microsoft Windows Operating System Component support
- Apache Web Server
- Linux
- Application Support Experience
- Supporting End Users with Application issues
- Arranging system upgrades
- Customer Liaison experience
- Working within an ICT environment

To join us, you'll need excellent communication and analytical skills and the ability to remain calm in difficult situations. A good team player, you should be IT literate and comfortable using Microsoft Systems and technologies. Knowledge of Force applications is not essential but preferred, as training will be provided as and when required.

Being a Tri-force ICT department, our primary working locations are Huntingdon, Cambridgeshire / Kempston, Bedfordshire and Welwyn Garden City, Hertfordshire we are flexible with allowing people to work from any of these locations. We also offer a Work Life Balance scheme depending on contract. Our Standard working week is 37 hours between Monday and Friday.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload their CV or a completed ‘Staff internal role summary’ form (if you do not have a current CV), which can be found in the vacancy documents below. We strongly recommend that where possible, a CV is provided to ensure that your full experience and employment history is demonstrated. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile.

External applicants should ensure that their current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

If you are successful at shortlisting, you will be required to provide evidence against the competency and values framework (CVF) and entry requirements as stipulated in the role profile.

All applications must be made through our online recruitment portal by clicking the ‘Apply’ button below.
All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 75(7777) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

This vacancy is live to those at risk of redundancy throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until a start date is agreed. Redeployees should notify the HR Service Centre at BCHCareers@herts.pnn.police.uk and their HR advisor of their application. All applicants will be notified if this occurs.