PS/553/BCH - A4/SC6/SO1 Athena Support and Development Officer - Change Portfolio Office

Police Staff
Change Portfolio Office, Organisational Change
Bedfordshire Police Force
Athena Support and Development Team
£30,951/ £26,208/ £25,380
Full Time
Applications are invited for a new and exciting opportunity in the Bedfordshire, Cambridgeshire and Hertfordshire Athena Support and Development Team working across the forces and wider region to scope, develop and deliver Athena upgrades and associated innovative projects to Police officers and staff.
We are looking for enthusiastic and motivated people to join our new Athena Support and Development Team as Athena Support and Development Officers.
Athena has replaced local legacy police systems used to manage data on offenders, suspects, victims and incidents, with a single IT system which manages police investigations, intelligence and defendants (both custody and case preparation) across all member forces. The project provides frontline police officers and support staff access to more detailed and up to date information to help forces to build comprehensive 'pictures' of suspects, crime and incident patterns more thoroughly. Officers and staff at each phase of the Criminal Justice process are able to view all records for the suspect from each member force resulting in swifter justice.
As an Athena Support and Development Officer you will be an integral part of a small team, ensuring the effective and efficient provision of Athena support to end users and partners. This will include providing subject matter expertise and guidance to staff regarding Athena and related systems, managing resources, driving performance, direct user support and will also include the development and delivery of training materials.
Through the use of excellent communication skills you will be able to liaise with suppliers and stakeholders in order to problem solve, report defects and maintain appropriate records to ensure issues identified are dealt with swiftly and efficiently. Equally you will be able to represent Bedfordshire, Cambridgeshire and Hertfordshire police organisations in meetings with other forces and partners, at regional and national level. By effective engagement with stakeholders you will be able to assist them on processes and functionality, policies, business impact assessments and process mapping. You will be able to advise departments affected by changes to ensure that they are cognisant of the impacts and subsequent actions required. This will also include advising on future development and testing to enable effective integration for new or amended interface releases. This will include the maintenance of accurate records with responsibility for feedback and lessons learned. You will be able to provide direction, advice and support to the organisations in relation to data management and data quality including overseeing the feedback of lessons learned and identification of risk.
Written communication skills are essential, to support the production of training material and best practice manuals. You will also oversee training to officers and staff in the use of current and new Athena applications and will assist with the design and delivery of ‘train the trainer’ and bespoke training courses.
The role is based at Halsey Road in Kempston, Bedfordshire with some agile working. At times you will be expected to travel across the strategic alliance and beyond.
For further information on this role, please contact Chief Inspector Claire Ackerman du Preez via email in the first instance at
If you are an internal applicant working within BCH (Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary), please upload either your CV or a completed internal role summary form. This form can be found in the attached documents. Please note you will still be required to evidence against the minimum entry requirements.

If you are an external applicant, please ensure you upload your CV and evidence against the minimum entry requirements. To ensure the recruitment process is fair and equal, please do not include any personal details on your CV, other than your name. An internal role summary form should not be completed.

If you are successful at shortlisting, you will be required to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

All applications must be submitted through our online recruitment website by clicking the apply button below.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 757777 or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.
1 March 2020