PS/547/BCH - SC4/A2 - Witness Care Officer - Administration of Justice

Police Staff
Criminal Justice & Custody
Hertfordshire Constabulary
Administration of Justice Unit
(B) SC4 (H) A2
(B) £20,619 - £22,833 (H) £18,531 - £22,833
Full Time
(B) 1.68% (H) 1 SCP
An opportunity has arisen to work within the collaborated Beds, Cambs and Herts Administration of Justice Unit as a Witness Care Officer based at Hatfield Police Station.

The role holder will be responsible for the effective provision of efficient Witness Care support to victims and witnesses in cases prosecuted through the Criminal Justice System. This work is vital to ensure that offenders are brought to justice.

You will provide a broad range of administrative support to facilitate and coordinate the attendance of witnesses at Court where they are required to give evidence in an office based environment by telephone, text, e-mail and letter. You will be a single point of contact to provide hearing updates to victims and witnesses, within prescribed timescales and in accordance with the Victims' Code of Practice and the Witness Charter. You will process incoming queries and information from a variety of different sources, in an expedient manner, providing professional advice in relation to Witness Care processes where appropriate.

The successful candidate will be able to demonstrate proven customer service skills. Training will be provided by experienced colleagues and supported by Witness Care Coordinators.

You will be required to work a shift pattern - this will attract a shift allowance in accordance with the force you are recruited by.

For further information or an informal discussion please contact the Head of Criminal Justice, Carole Ward on 01707 806502 or Unit Manager Wendy Watts on 01707 806790.

Please note, if you are shortlisted for interview you will be expected to provide evidence against all 6 Personal Qualities and the Entry Requirements stipulated in the role profile.

If you are an internal applicant working within BCH (Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary), please upload either your CV or a completed internal role summary form. This form can be found in the attached documents. Please note you will still be required to evidence against the minimum entry requirements.

If you are an external applicant, please ensure you upload your CV and evidence against the minimum entry requirements. To ensure the recruitment process is fair and equal, please do not include any personal details on your CV, other than your name. An internal role summary form should not be completed.

If you are successful at shortlisting, you will be required to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

All applications must be submitted through our online recruitment website by clicking the apply button below.

Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Cambridgeshire contract you will need to resign from your home force Terms & Conditions and join Bedfordshire Police or Hertfordshire Constabulary.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 757777 or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.
23 February 2020