PS/542/BCH - SC4/5 - Vehicle Recovery Liaison Officer - Road Policing - Joint Protect Services

SC4/5 - Vehicle Recovery Liaison Officer – Vehicle Recovery Unit - Road Policing Unit

BCH Road Policing Unit is seeking a full time Vehicle Recovery Liaison Officer (VRLO) who will work in a tight knit team in the Vehicle Recovery Unit (VRU).

The VRU manage and process approximately 20,000 vehicle recoveries per year. The role of VRLO is to liaise with Police Officers (OIC), Scenes of Crime Officers (SOCO), Vehicle Examiners (VEX), Serious and Forensic Collision Investigation Units (SCIU & FCIU), contracted Vehicle Recovery Operators (VRO), members of public, Insurance and finance companies.

Due to the nature of the work, there will be occasions when reports and associate imagery will relate to serious and fatal road traffic collisions.

The Role will include:

• Liaise with key stakeholders via email, telephone, and mail.
• Resolve complaints
• Managing and authorising payments
• Responding to enquires
• Processing of vehicle
• Disposal of vehicles

What we are looking for:

• A team player – we are a small team of six and our work overlaps one another. It is vital that we play our part in supporting each other with our workloads.
• Able to problem solve - by having an inquisitive mindset as not every scenario is the same. The ability to identify and resolve issues or escalate accordingly.
• The ability to apply quality control and to review large amounts of information for accuracy.
• Effective communicator – be able to communicate at different levels and to all members of the community.
• Integrity – our work is challenging and must be done to the highest standards
• Comply with the Police code of ethics and follow Force Policy and Procedures.
• Good IT skills – to be able to familiarise yourself with and navigate around multiple police systems
• Manage and take ownership of your own workload – must have good oral and written ability

What we can offer:

• Monday to Friday working 8am to 4pm (no weekend working)
• Employer pension contributions
• Holiday entitlement of 24 days (29 days after 5 years service)
• Opportunity to learn new skills
• Career progression opportunities
• Supportive work environment
• Regular management 1-to-1 support and feedback

External candidates will not necessarily have understanding or knowledge of the first three entry requirements however, they must demonstrate their willingness and ability to learn this whilst in their probationary period. Comprehensive training will be provided. 

We are based at Stevenage Police Station and Cambridgeshire HQ Huntingdon, so the successful candidate will have the choice, of place of work. Please note, training will be at Stevenage Police Station and will be for the entire probationary period, prior to you working at your desired station.  

If you have any questions about the role please contact Kofi Weekes, BCH Vehicle Recovery Unit Manager, by email: kofi.weekes@cambs.police.uk

All applications must be submitted through our online recruitment website by clicking the apply button below.

Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Cambridgeshire or Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Bedfordshire Police.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 757777 or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.