PS/254/C ICT Communications Engineer (North)

Police Staff
ICT
Cambridgeshire Constabulary
Headquarters, Kempston, Beds , Headquarters, Huntingdon, Cambs
Infrastructure
Permanent
SO2
£31,365
Full Time
No
***Please note that this vacancy has now closed and is available to redeployees only; it will not be checked on a regular basis by the recruitment team. It is therefore essential that if you apply for this role, you e-mail BCHCareers@herts.pnn.police.uk to notify us that you have submitted an application. We will then process it for shortlisting. If you do not notify us by e-mail that you have submitted an application, it will not be picked up. Please also ensure that you notify your allocated Change Advisor of any redeployee applications that you have submitted.
Redeployees who apply will be given priority over any other internal applicants for permanent roles up until the point that an offer has been accepted either verbally or in writing.
If a role is not filled by an internal candidate and is advertised externally, redeployees will continue to get priority over external applicants until a successful candidate has received a final offer of employment.
***As part of the new BCH ICT department a vacancy has arisen for a full time permanent position for the role of ICT Communications Engineer (North).

As part of the ICT Communications Team you will assist the Communications Team Leader in providing installation, 1st and 2nd line support and maintenance of all communication services throughout BCH. This will include but not be exclusive to Telephone exchanges, IVR, ICCS and Call Centre technologies. Experience with VOIP, Avaya and/or Openscape telephone and call centre solutions is desirable.

The role will provide 1st & 2nd line technical and engineering support in respect of all communications services. Ensure that any disruptions to these services due to faults are kept to a minimum, meeting agreed time limits or SLA’s. The post holder will ensure that the processes followed are in line with departmental policies and standards. To plan and manage the installation and relocation of communications equipment throughout BCH, where necessary involving external contractors and/or other sections of the department. Ensure that accurate records of all maintenance work and changes to assets are recorded in the appropriate asset tracking systems.

The role holder may be required to work across Bedfordshire, Cambridgeshire and Hertfordshire with other ICT teams and business departments therefore the ability to travel is essential.
After gaining suitable experience, the role holder will be require to participate in an "out of hours support" on-call rota, for which additional payments are made.

If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.

For the purposes of the application you will be expected to provide evidence against the personal qualities below and the entry requirements:

• We are emotionally aware
• We take ownership
• We are collaborative
• We analyse critically
• We are innovative and open-minded

There is a word count limit of 500 words per section.

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

Further information on the post can be obtained from Doug Taylor, Communications Manager doug.taylor@herts.pnn.police.uk

**Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Bedfordshire or Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Cambridgeshire Constabulary**

**Please note that this advert will be live to Redeployee's throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. They will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.**
23 September 2018

This opportunity is closed to applications.