PS/440/BCH - SO1 - ICT Support Engineer - Operations
Police Staff
ICT Department
Hertfordshire Constabulary
Headquarters, Kempston, Beds
Operations
Permanent
SO1
£30,195 - £31,995
Full Time
No
As a result of Internal Promotion ICT have a vacancy for an ICT Support Engineer based at Bedfordshire HQ in Kempston
Reporting to the ICT Support Team Leader you will be a vital part of the ICT Operations Team supporting the Constabulary’s desktop and mobile estate and ensuring that vital business software is highly available to staff and officers.
You will be required to work 37 hours a week between the hours of 8am till 5pm. You will also be required to participate in out of hours support on a rota basis which will include weekends
Key Responsibilities will include:
Providing technical support via the ICT Service Desk, ensuring fault calls and requests for help and advice are resolved and actioned within agreed time limits.
Supporting software systems running on central servers and client machines providing flexible assistance in computer software and hardware issues.
Carry out daily housekeeping, routine system administration, and data processing functions, documenting of procedures, communicating with suppliers and subject to instruction, the installation of new software to ensure the efficient running of the systems.
Provide 2nd line support and technical advice on hardware and software issues, drawing on support experience to include complete desktop and mobile equipment installations as well as carrying out the repair, installation and relocation of hardware and software
Escalate issues to and work with specialist technical teams to resolve more complex issues.
Update records of Constabulary assets in a centralised database to ensure changes carried out as part of support procedures are accurately reflected.
On a rota basis work at remote locations providing a local support service to users based there so a full clean driving licence is essential.
The successful candidate must have the following skills and experiences:
• Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
• At least 2 years’ IT support experience working in a Microsoft Windows environment
• Minimum of 1 years’ experience of hardware (desktop/ server/laptop) fault finding and fault resolution
• Experience of complete desktop and mobile equipment installations, diagnostics, repair and re-imaging
• Customer Service Qualification or 2 years’ experience within customer service environment
• Self-motivated and well organised
• Previous experience of working in a team
• Ability to work effectively with minimal supervision even when under pressure
If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.
If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.
Further information on the post can be obtained from Gary Mead via Gary.mead@cambs.pnn.police.uk
To apply for the above post please email your C.V. accompanied by a covering letter to ICTRecruitment@cambs.pnn.police.uk. In your e-mail please quote reference 7771
** Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Cambridgeshire or Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Bedfordshire Police.
*** Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.
Reporting to the ICT Support Team Leader you will be a vital part of the ICT Operations Team supporting the Constabulary’s desktop and mobile estate and ensuring that vital business software is highly available to staff and officers.
You will be required to work 37 hours a week between the hours of 8am till 5pm. You will also be required to participate in out of hours support on a rota basis which will include weekends
Key Responsibilities will include:
Providing technical support via the ICT Service Desk, ensuring fault calls and requests for help and advice are resolved and actioned within agreed time limits.
Supporting software systems running on central servers and client machines providing flexible assistance in computer software and hardware issues.
Carry out daily housekeeping, routine system administration, and data processing functions, documenting of procedures, communicating with suppliers and subject to instruction, the installation of new software to ensure the efficient running of the systems.
Provide 2nd line support and technical advice on hardware and software issues, drawing on support experience to include complete desktop and mobile equipment installations as well as carrying out the repair, installation and relocation of hardware and software
Escalate issues to and work with specialist technical teams to resolve more complex issues.
Update records of Constabulary assets in a centralised database to ensure changes carried out as part of support procedures are accurately reflected.
On a rota basis work at remote locations providing a local support service to users based there so a full clean driving licence is essential.
The successful candidate must have the following skills and experiences:
• Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
• At least 2 years’ IT support experience working in a Microsoft Windows environment
• Minimum of 1 years’ experience of hardware (desktop/ server/laptop) fault finding and fault resolution
• Experience of complete desktop and mobile equipment installations, diagnostics, repair and re-imaging
• Customer Service Qualification or 2 years’ experience within customer service environment
• Self-motivated and well organised
• Previous experience of working in a team
• Ability to work effectively with minimal supervision even when under pressure
If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.
If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.
Further information on the post can be obtained from Gary Mead via Gary.mead@cambs.pnn.police.uk
To apply for the above post please email your C.V. accompanied by a covering letter to ICTRecruitment@cambs.pnn.police.uk. In your e-mail please quote reference 7771
** Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Cambridgeshire or Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Bedfordshire Police.
*** Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.
30 June 2019
3 July 2019
9 July 2019
This opportunity is closed to applications.