PS/291/BCH ICT Server Team Leader (North)

Police Staff
ICT
Hertfordshire Constabulary
Headquarters, Huntingdon, Cambs
Infrastructure
Permanent
(B) PO2 / (C) MB1
(B) £34,440 (C) £36,450
Full Time
No
***Please note that this vacancy has now closed and is available to redeployees only; it will not be checked on a regular basis by the recruitment team. It is therefore essential that if you apply for this role, you e-mail BCHCareers@herts.pnn.police.uk to notify us that you have submitted an application. We will then process it for shortlisting. If you do not notify us by e-mail that you have submitted an application, it will not be picked up. Please also ensure that you notify your allocated Change Advisor of any redeployee applications that you have submitted.
Redeployees who apply will be given priority over any other internal applicants for permanent roles up until the point that an offer has been accepted either verbally or in writing.
If a role is not filled by an internal candidate and is advertised externally, redeployees will continue to get priority over external applicants until a successful candidate has received a final offer of employment.
***As part of the new BCH ICT department, a vacancy has arisen based at Huntingdon for a full time permanent position for the role of ICT Server Team Leader North.

Under the guidance of the ICT Infrastructure Manager, you will provide line management for an ICT Server Team including recruitment, professional development, coaching and mentoring, health and safety, welfare and discipline to achieve maximum potential from staff.

Perform daily monitoring and management of the BCH server and storage estate to deliver high levels of service availability and performance. Proactively resolve any faults or failures identified through automated or manual monitoring and ensure any procedures or corrective actions are documented.

Drawing on your experience to ensure that the team provide support and technical advice on infrastructure hardware and software issues raised via the ICT Service Desk to include the repair, installation and relocation of hardware, storage, operating systems and software.

Provide 3rd line technical support and advice to both users and ICT department staff. Undertake assessment, investigation, analysis and resolution of complex problems with ICT products involving all aspects of server and storage management. Negotiate with internal and external suppliers where necessary to resolve issues and successfully implement solutions.

In line with the ICT departments Change and Enterprise Architecture processes, provide subject matter expertise to undertake technical analysis work underpinned by an understanding of the relevant technologies on a range of developments. Where required, produce formal documentation and provide expert technical advice during evaluation of tenders from suppliers.

Maintain an in depth level of up to date IT industry and technical awareness specifically in the server and storage area. Through assessment and analysis undertake investigations into new technologies and evaluate their appropriateness. Provide relevant information and reports to the ICT Strategic Working Group as required.

For the purposes of the application you will be expected to provide evidence against the personal qualities below and the entry requirements:

• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
• We analyse critically
• We are innovative and open-minded

There is a word count limit of 500 words per section.

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

**Please note that this advert will be live to Redeployee's throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. They will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.**
23 November 2018

This opportunity is closed to applications.