POLICE STAFF/906/BCH - ICT Support Engineer (N) - ICT / Operations

Police Staff
ICT / Operations
Cambridgeshire Constabulary
Headquarters, Huntingdon, Cambs
Service Delivery / Operations
Permanent
(B) SO1 (C) SO1 (H) A4
From (B) £31,725 (C) £29,793 (H) £26,016
Full Time
No
TBC

A great opportunity has arisen to join a growing support team as a ICT Support Engineer within the BCH (Beds, Cambs & Herts) ICT Department. Join the exciting and dynamic world of policing and contribute towards making Bedfordshire, Cambridgeshire and Hertfordshire and a safer place.

Based at Cambridgeshire Police HQ, Hinchingbrooke, Huntingdon, you will be an integral part of the ICT Operations Team supporting the Constabulary’s desktop and Laptop estate ensuring that vital business software is highly available to staff and officers.

You'll demonstrate your experience in a 2nd Line ICT Support Environment, using your technical knowledge and experience to analyse hardware and application faults that are raised via the ICT Service Desk, ensuring resolution within agreed SLAs and making sure any procedures or corrective actions are documented. You will be required to work and travel to remote locations, so a full driving license is essential, along with providing on call cover on a rota.

There are many benefits to working within the BCH ICT Department, including a competitive salary, flexible working arrangements, a generous pension scheme and free gym membership.

You must be an effective team player, organised and highly motivated, understanding the importance of flexibility, effective communication, and collaboration to work efficiently with colleagues located in different office locations across the BCH estate, our users and our suppliers.

The successful candidate must have the following skills and experiences:

  • Educated to A-level or equivalent (Inc. Maths & English) or proven written and numeric skills
  • At least 2 years’ IT support experience working in a Microsoft Windows environment.
  • At least 1 years’ experience of hardware (desktop/ server/laptop) fault finding and fault resolution
  • Experience of complete desktop and mobile equipment installations, diagnostics, repair and re-imaging
  • Customer Service Qualification or 2 years’ experience within customer service environment
  • Self-motivated and well organised
  • Previous experience of working in a team
  • Ability to work effectively with minimal supervision even when under pressure 

Further information can be obtained from George Spencer (BCH Operations, ICT Support Team Leader North) via George.spencer@cambs.police.uk

Please Note a full Driving License is essential, along with the ability to pass appropriate vetting requirements.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload their CV with a cover letter or a completed ‘Staff internal role summary’ form – ensuring all relevant experience is detailed. In both instances you will be required to provide a statement no more than 500 words against the entry requirements as stipulated in the role profile.

We strongly recommend that where possible, a CV is provided to ensure that your full experience and employment history is demonstrated.

External applicants should ensure that their current CV is uploaded and provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident Leader.  Should you require any workplace adjustments for your recruitment journey with us which you have not informed us of, please contact us on 01438 757777 or email us on careers@bch.police.uk and we will be happy to support you. If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’.

Everyone at BCH (Beds, Cambs & Herts Police) take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. ‘Following the application deadline, if you have not been contacted regarding your application within 2 weeks then unfortunately, it is likely that you have not been shortlisted for the role’.

All applications must be submitted through our online recruitment website by clicking the apply button below.

1 June 2022
8 June 2022
15 June 2022

This opportunity is closed to applications.