Business Support Administrator (BSA) - Cameras, Tickets & Collisions

Police Staff
Cameras, Tickets & Collisions
Hertfordshire Constabulary
Stevenage
Cameras, Tickets & Collisions
Permanent
A2
£19,689 - £24,156 (Discretionary Area Included)
Full Time
No

Introduction

An exciting opportunity has arisen to join the Cameras, Tickets & Collisions Team as a Business Support Assistant working at Stevenage Police Station.

There are currently several vacancies across the unit which consists of the Camera & Tickets Office, the Collisions Administration Unit, and the Traffic Prosecutions Team.

Location: Stevenage - Hertfordshire

Hours: Full-Time - 37 hours per week, Monday to Thursday 0800 – 1600 and Friday 08:00 – 15:30

About CTC (Cameras, Tickets & Collisions)

CTC is responsible for the administration of speed management on the roads across Bedfordshire, Cambridgeshire, and Hertfordshire, through fixed and mobile speed cameras, processing tickets for endorsable and non-endorsable offences and the administration of traffic offence reports. CTC is also responsible for the administration of all road traffic collisions across the three counties.

The unit prosecutes first hearing guilty pleas for traffic offences as well as preparing road traffic offence files for court, investigating police camera detected offences and collisions, as well as assisting the public with enquiries and insurance claims.

The unit’s main role is to increase road safety, working with the Road Policing Unit and local partners, to change attitudes and behaviour on the roads, ultimately saving lives and reducing crime.

The role: The main purpose of the role is to provide administrative support to enable the efficient provision of service and to contribute to the vision, purpose, and values of Hertfordshire Constabulary.

Their key responsibilities include: 

  • Dealing with a range of enquiries, some complex, either in written form, personal contact or by telephone or webchat
  • Providing information to members of the public
  • Liaising with outside organisations and suppliers both internal and external
  • Compiling data and supplying management information
  • Effectively operating computer-based systems
  • Providing a broad range of administrative support

Key experience & qualifications required:

  • Experience in the use of IT and a good working knowledge of word processing, spreadsheets, and databases
  • Experience in working in an administrative role
  • Experience in operating a range of office equipment
  • The ability to demonstrate excellent customer service

You will need effective verbal and written communications skills to carry out this role. You will be a confident individual who has excellent attention to detail with a positive and flexible approach to working.

Benefits:

  • Opportunity to join an established local authority pension scheme
  • In-house training and career development opportunities across the wider police departmental portfolio
  • CTC supports both agile and flexible working requests where operationally possible
  • Access to an Employee Assist Programme that provides access to a health & wellbeing provision 24 hours a day 7 days a week
  • Opportunity to join the Blue Light Card scheme where you can get discounts on travel, clothing, food and much more

For further information, please contact karen.senior@herts.police.uk

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants within Hertfordshire Constabulary, should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. You will be expected to provide this while completing online application.  

External applicants should ensure that your current CV is uploaded and provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. You will be expected to provide this while completing online application. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident Leader. Should you require any workplace adjustments for your recruitment journey with us which you have not informed us of, please contact us on 01438 757777 or email us on careers@bch.police.uk and we will be happy to support you.  If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’. 

Everyone at Hertfordshire Constabulary take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. We try to speak to our applicants however, we may receive a high number of applications that can delay our response.  Please assume that you have not been shortlisted for the role if we have not responded 4 weeks after the closing date.

All applications must be submitted through our online recruitment website by clicking the apply button below.

9 October 2022

This opportunity is closed to applications.