PS/1161/H A3 Communications Operator

Police Staff
Contact Management
Hertfordshire Constabulary
Headquarters, WGC, Herts
Permanent
A3
Starting salary £28,023 (this is full-time and inclusive of the maximum shift allowance for this role)
Various
Yes
Up to 9 SCP
Calls can come at any time, so there is a core shift pattern which covers 24 hours a day, 7 days a week. Our Communications Operators answer emergency and non-emergency calls and direct resources across the County.

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead.

No matter what type of call comes in, your compassion, patience and professionalism must remain and that means thinking on your feet whilst providing reassurance and obtaining the relevant information to enable the correct deployment of appropriate police responses as necessary.

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. The starting salary is £28,023 inclusive of shift allowance, if you work full-time, and you can earn up to £32,796 per annum inclusive of shift allowance if you stay in this role and gain yearly pay increments.

The application process involves an application form, an assessment (including a typing test) and if successful at assessment an interview. We are recruiting for a pool of people for intakes over the next six to twelve months.

For an informal chat or to find out more about the role, please contact Vanessa Green, FCR Manager on 01707 354451.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile.

External applicants should ensure that their current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

If you are successful at shortlisting, you will be required to provide evidence against the competency and values framework (CVF) and entry requirements as stipulated in the role profile.

All applications must be made through our online recruitment portal by clicking the ‘Apply’ button below.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

Applications will be shortlisted on a weekly basis.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 75(7777) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

This vacancy is live to those at risk of redundancy throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until a start date is agreed. Redeployees should notify the HR Service Centre at BCHCareers@herts.pnn.police.uk and their HR advisor of their application. All applicants will be notified if this occurs.
19 July 2020
20 July 2020