Demand Hub Call Hander - Local Policing

Cambridgeshire Constabulary is offering the exciting opportunity for a permanent role in its Demand Hub. The Demand Hub is an initiative which sees police officers and staff working together, carrying out a variety of different functions, including emergency and non-emergency (999/101) call handling. 

The Hub, based at police headquarters in Huntingdon, is open seven days a week, 365 days a year. There are full and part-time positions available. Applicants will work flexibly, including weekends and evenings, answering emergency and non-emergency calls. Additionally, you will be responsible for speaking to victims of crime and creating detailed and accurate reports directly into force systems. 

The successful candidate will need to demonstrate excellent customer service, listening and questioning skills, along with the ability to quickly assimilate information, extracting salient points to establish the circumstances of the incident or crime, while maintaining and demonstrating empathy to those they speak to. Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances. 

As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. No matter what type of call comes in, your compassion, patience and professionalism must not waiver and that means thinking on your feet while providing reassurance. You will obtain relevant information to enable the correct deployment of appropriate police responses, as well as acting as a telephone investigator to ensure the correct investigation of crime. In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm.

Starting salary for full time staff members is £32,930 broken down as follows: £24,576 basic salary, £4915 shift allowance, £3439 weekend working allowance. 

Successful shortlisted candidates will be required to attend an assessment day at Huntingdon Headquarters, date to be arranged. 

For further information on this role, please contact Demand Hub Contact Manager; Tracy Blackwood on 01480 428100. 

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants within Cambridgeshire Constabulary, should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. You will be expected to provide this while completing online application.  

External applicants should ensure that your current CV is uploaded and provide a statement no more than 500 words against the entry requirements as stipulated in the role profile. You will be expected to provide this while completing online application. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the Redeployment Portal and provide a statement no more than 500 words against the entry requirements only. Please see attached role profile for guidance. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident Leader. Should you require any workplace adjustments for your recruitment journey with us which you have not informed us of, please contact us on 01438 757777 or email us on careers@bch.police.uk and we will be happy to support you.  If you have a disability and you meet the minimum criteria for the position you are applying for, you will be entitled to an interview under the ‘Offer an Interview Scheme’. 

Everyone at Cambridgeshire Constabulary take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed. We try to speak to our applicants however, we may receive a high number of applications that can delay our response.  Please assume that you have not been shortlisted for the role if we have not responded 4 weeks after the closing date.

All applications must be submitted through our online recruitment website by clicking the apply button below.