SC3/4 Station Enquiry Officer - Parkside

A vacancy has arisen for enquiry officers, based at Parkside Police Station, Cambridge.

The working hours cover 0800x2000hrs Monday to Sunday on a 5 week rota basis. Consideration will be given to applicants who would like to work full time at 37 hrs per week pro-rata, and to those who would like part-time work for a minimum of 18.5 hrs per week pro-rata.

If working part-time this may involve job sharing the role with another part-time member of staff. The role also does not include working Bank Holidays. The full-time roster is shown below. The part-time roster would include free days and would work the same duty pattern.

An enquiry officer provides a professional, first-line quality service to members of the public contacting the Police Station, primarily in person but also by telephone. You will provide advice and assistance on police related matters and general enquiries. Your role is also to support Police services through the operation of administrative, national, force and local computer and communication systems.

You must have good communication skills and possess the ability to remain calm and professional at all times. Have the ability to obtain relevant information and to quickly apply the relevant procedures to a variety of situations with the appropriate tact and firmness, and sensitivity. To be able to deal with callers who may be distressed, injured or disorientated. Keyboard stills, and previous office experience are essential.

Successful candidates will need to attend an interview.

If you are interested in applying for the advertised role, please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants.

For the purposes of the application, you will be expected to provide evidence against the personal qualities below and the entry requirements:

• We deliver, support and inspire
• We analyse critically
• We are innovative and open-minded

There is a word count limit of 250 words per section. If you are shortlisted for interview, you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

For the purposes of the application, you will be expected to provide evidence against entry requirements as stipulated in role profile.

Please note, if you are shortlisted for interview, you will be expected to evidence against all personal qualities and the entry requirements stipulated in the role profile.

All applications must be received by the closing date.

All internal staff from Bedfordshire Police, Cambridgeshire Constabulary and Hertfordshire Constabulary (including Agency Workers but excluding Specials and Volunteers) are eligible to apply for this post.

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants should upload a CV or completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide evidence against the entry requirements as stipulated in attached role profile. See attached role profile for more details. 

External applications should upload a CV and complete the application with the above values and entry requirements.  

**All applications must be submitted through our online recruitment website by clicking the apply button below. **

**Please note that this advert will be live to Redeployee's throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. They will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens. **