PS/523/C - SC5 Demand Hub Dispatcher - Demand Hub (Force Control Room)

You will play a pivotal role in the activity of providing an effective Force-wide communication network on a 24 hour basis. Rapidly and effectively deploying Police resources to a range of operational incidents and reassessing deployment decisions in light of emerging events will be the main focus of your work. You must be able to work a 24-hour shift system covering 365 days a year. Shift and weekend working allowances will be payable.

The ability to work within a team is essential, as is experience of call handling with members of the public, as you will also be dealing with telephone calls. You will possess a good level of computer literacy, together with accurate keyboard skills, and will be willing to learn a wide variety of operating systems and policies. With excellent interpersonal and communication skills, the ability to work under pressure and problem solving abilities, this may be the challenging role you seek.

Salary breakdown: £31,132.80 pro rata: Basic salary £23,235, Shift Allowance £4647, Weekend Working Allowance £3250.80

If you are an internal applicant working within BCH (Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary), please upload either your CV or a completed internal role summary form. This form can be found in the attached documents. Please note you will still be required to evidence against the minimum entry requirements.

If you are an external applicant, please ensure you upload your CV and evidence against the minimum entry requirements. To ensure the recruitment process is fair and equal, please do not include any personal details on your CV, other than your name. An internal role summary form should not be completed.

If you are successful at shortlisting, you will be required to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

All applications must be submitted through our online recruitment website by clicking the apply button below.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 757777 or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.

The Assessment Centre, for shortlisted candidates, will be held on Wednesday 11th March 2020 with interviews being held on Wednesday 18th March 2020.