PS/155/C Demand Hub Call Handler
Police Staff
Demand Hub
Cambridgeshire Constabulary
Headquarters, Huntingdon, Cambs
Call Handling
Permanent
5
£21999 plus allowances
Various
Yes
20%
22.5 hrs
Cambridgeshire Constabulary is offering the exciting opportunity for a permanent role in its Demand Hub. The Demand Hub is an initiative which will see police officers and staff working together, carrying out a variety of different functions, including emergency and non-emergency (999/101) call handling. The Hub, proposed to be based at police headquarters, in Huntingdon, will be open seven days a week, 365 days a year. There are a range of variable shift patterns, including opportunities to work the full 24/7 shift pattern. There are full and part-time positions available.
Applicants will work flexibly, including weekends and evenings, answering emergency and non-emergency calls as well. Additionally, you will be responsible for speaking to victims of crime and creating detailed and accurate reports directly into force systems. The successful candidate will need to demonstrate excellent customer service, listening and questioning skills, along with the ability to quickly assimilate information, extracting salient points to establish the circumstances of the incident or crime, while maintaining and demonstrating empathy to those they speak to. Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. No matter what type of call comes in, your compassion, patience and professionalism must not waver and that means thinking on your feet while providing reassurance. You will obtain relevant information to enable the correct deployment of appropriate police responses, as well as acting as a telephone investigator to ensure the correct investigation of crime.
In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. Successful shortlisted candidates will be required to attend an assessment day at Huntingdon headquarters on either the 30th September or 7th October. Interviews for candidates that successfully pass the assessments will commence on the 16th October. The anticipated start date is in January for successful external applicants. There will be opportunities for an earlier start date for any internal candidates, subject to suitable vetting and medical clearance.
Starting salary for successful candidates will be £29484.84, broken down as follows: Basic salary £21999, shift allowance £4399.80, Weekend Working Allowance £3086.04.
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:
• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
There is a word count limit of 500 words per section.
If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.
Further information on the post can be obtained from BCHCareers@herts.pnn.police.uk
Applicants will work flexibly, including weekends and evenings, answering emergency and non-emergency calls as well. Additionally, you will be responsible for speaking to victims of crime and creating detailed and accurate reports directly into force systems. The successful candidate will need to demonstrate excellent customer service, listening and questioning skills, along with the ability to quickly assimilate information, extracting salient points to establish the circumstances of the incident or crime, while maintaining and demonstrating empathy to those they speak to. Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of calls and roles ahead. No matter what type of call comes in, your compassion, patience and professionalism must not waver and that means thinking on your feet while providing reassurance. You will obtain relevant information to enable the correct deployment of appropriate police responses, as well as acting as a telephone investigator to ensure the correct investigation of crime.
In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. Successful shortlisted candidates will be required to attend an assessment day at Huntingdon headquarters on either the 30th September or 7th October. Interviews for candidates that successfully pass the assessments will commence on the 16th October. The anticipated start date is in January for successful external applicants. There will be opportunities for an earlier start date for any internal candidates, subject to suitable vetting and medical clearance.
Starting salary for successful candidates will be £29484.84, broken down as follows: Basic salary £21999, shift allowance £4399.80, Weekend Working Allowance £3086.04.
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:
• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
There is a word count limit of 500 words per section.
If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.
Further information on the post can be obtained from BCHCareers@herts.pnn.police.uk
1 October 2017
2 October 2017
6 November 2017
This opportunity is closed to applications.