PS154/C Demand Hub IMU Operator
Police Staff
Demand Hub
Cambridgeshire Constabulary
Headquarters, Huntingdon, Cambs
Investigation Management Unit
Permanent
4
£19521 plus allowances
Various
Yes
To be confirmed likely to be 14%
To be confirmed likely to be 22.5 hrs
Cambridgeshire Constabulary is offering the exciting opportunity for a permanent role in its Demand Hub. The Demand Hub is an initiative which will see police officers and staff working together carrying out a variety of different functions, including emergency and non-emergency (999/101) call handling. The Hub, proposed to be based at police headquarters in Huntingdon, will be open seven days a week, 365 days a year. There are a range of variable shift patterns, including opportunities to work the full 24/7 shift pattern. There are full and part-time positions available.
As a Demand Hub operator based within the Investigation Management Unit, you will be responsible for reviewing/assessing newly-reported crime and other investigations, focussing strongly on accurate recording and excellent data quality, identifying viable lines of enquiry and ensuring that those allocated are done so in accordance with current force policy. You will also carry out a secondary call handling function dealing with crime-related queries from victims of crime and internal callers, as well as liaising with other police forces and partner agencies.
The successful candidate will need to demonstrate excellent customer service, listening and questioning skills while maintaining and demonstrating empathy to those they speak to. Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of roles ahead. In return, we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. Successful shortlisted candidates will be required to attend an assessment day at Huntingdon headquarters on either the 14th October and 28th October . Interviews for candidates that successfully pass the assessments will commence the week of the 6th November. The anticipated start date is in January for successful external applicants. There will be opportunities for an earlier start date for any internal candidates subject to suitable vetting and medical clearance.
Starting salary for successful applicants (subject to confirmation of shift pattern) will be £24985.12 This is broken down as follows: Basic salary £19521, Shift Allowance 14% £2732.94, Weekend Working Allowance £2731
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:
• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
There is a word count limit of 500 words per section.
If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.
As a Demand Hub operator based within the Investigation Management Unit, you will be responsible for reviewing/assessing newly-reported crime and other investigations, focussing strongly on accurate recording and excellent data quality, identifying viable lines of enquiry and ensuring that those allocated are done so in accordance with current force policy. You will also carry out a secondary call handling function dealing with crime-related queries from victims of crime and internal callers, as well as liaising with other police forces and partner agencies.
The successful candidate will need to demonstrate excellent customer service, listening and questioning skills while maintaining and demonstrating empathy to those they speak to. Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances.
As one of the team, you’ll receive extensive training and on-the-job support to prepare you for the challenging variety of roles ahead. In return, we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public from harm. Successful shortlisted candidates will be required to attend an assessment day at Huntingdon headquarters on either the 14th October and 28th October . Interviews for candidates that successfully pass the assessments will commence the week of the 6th November. The anticipated start date is in January for successful external applicants. There will be opportunities for an earlier start date for any internal candidates subject to suitable vetting and medical clearance.
Starting salary for successful applicants (subject to confirmation of shift pattern) will be £24985.12 This is broken down as follows: Basic salary £19521, Shift Allowance 14% £2732.94, Weekend Working Allowance £2731
For the purposes of the application you will be expected to provide evidence against the four personal qualities below and the entry requirements:
• We are emotionally aware
• We take ownership
• We are collaborative
• We deliver, support and inspire
There is a word count limit of 500 words per section.
If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.
1 October 2017
2 October 2017
6 November 2017
This opportunity is closed to applications.