PS/710/BCH - (B) SC4-5 (C) SC3-4 (H) A3 - Business Support Administrator - HR Query Team

HR Query Team Administrator – fixed-term contract (12 months)

(B) Sc4-5 (C) Sc3-4 (H) A3

Location: Daneshill, Stevenage, Hertfordshire

The BCH HR Query Team has a vacancy for the fixed-term role of Query Team Administrator. The post holder will be working alongside six Query Team Advisors, and will report to our Senior Query Team Advisor. The fixed-term contract will run for 12 months. 

The newly-established Query Team provides a one stop shop for HR queries, which are received from across the three counties mainly via the iQuery system. Our Query Team Administrator will use iQuery on a daily basis and support the team by managing some of the less technical HR queries, which could include researching information, interrogating HR systems and signposting customers to information and user guides that are on iQuery. A good understanding of the iTrent/iManage systems is necessary, as many of the queries will relate to changes that need to be made on the HR systems. 

Providing a quality HR service to our customers and optimising the use of digital technology are paramount to our vision of the new Query Team. The post holder will provide excellent customer service while managing a wide range of queries, and look for ways to improve the service we deliver. Please see the role profile and context sheet attached for further details of the responsibilities of the role. 

The post holder will be based in Daneshill, Stevenage. 

For further information please contact Hayley Byrne, Query Team Manager at Hayley.Byrne@beds.police.uk 

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. 

External applicants should ensure that your current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until a start date is agreed. Redeployee’s should notify the BCH Careers team and their HR Advisor of their application. All applicants will be notified if this occurs. 

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 75(7777) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview. 

All applications must be submitted through our online recruitment website by clicking the apply button below.