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PS/134/B - Contact and Crime Recorder Operator

Police Staff
Bedfordshire FCR and Crime Bureau
Bedfordshire Police Force
Force Control Room and Crime Bureau
Scale 4/Scale 5
Starting salary £19,521 (plus shift and weekend working allowances as below)
Full Time
maximum of 20% (£3,904.20)
maximum of 14.28% (£2,787.59)
We are recruiting to fill a number of permanent Contact and Crime Recording Operator vacancies within the busy 24/7 First Contact Centre at Bedfordshire Police HQ, Kempston. There are a range of variable shift patterns, including opportunities to work a 24/7 shift pattern. There are full and part time positions available. ** PLEASE NOTE that the shift allowance and weekend working allowances quoted in this advert are maximums, and are awarded for people working the full shift pattern; if you negotiate a different pattern, or work part-time, you will receive less. The actual amount awarded will depend on your specific shift pattern.

As a Contact and Crime Recording Operator you will be talking directly to members of the public assessing and recording calls for police and taking reports of crime directly from victims of crime, along with reports from Police Officers. The successful candidate will need to demonstrate excellent customer service, listening and questioning skills, along with the ability to quickly assimilate information, extracting salient points to establish the circumstances of the incident, assessing risking deciding on the best response for that contact whilst demonstrating empathy to those you speak to. Every call taken is different, and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances. Reports received into the centre are assessed in line with the Forces risk assessment principles known as THRIVE.

We are looking for a good team player, who can also work on their own initiative who possesses the above skills. Knowledge of Police Systems is desirable, but not essential as full training will be given. Demonstrable ICT skills with attention to detail and accuracy are essential. There will be an assessment to test ICT, questioning and listening skills if successfully short listed. All applicants will be required to provide evidence of performance against technical and behavioural competencies detailed in the role profile.

Successful shortlisted candidates will be required to attend an assessment/interview day at Kempston Headquarters week commencing 30th October 2017. Anticipated start date in January 2018 for successful external applicants.

Please note that Bedfordshire Police redeployees take precedence for all vacancies, and any role remains available to redeployees until a final offer is issued. If you are a redeployee wishing to apply for this vacancy, please ensure that you advise your allocated Change Advisor of your application. Please note that if you have applied for this role within the past 6 months and were unsuccessful at any stage during the process, then you will be unable to reapply until the 6 month period has elapsed

All candidates are required to provide a maximum of 500 words of evidence against the minimum entry requirements and each of the following competencies;

We analyse critically
We take ownership
We deliver, support and inspire
We are emotionally aware

Please note that if your application is submitted prior to the closing date, it may be shortlisted prior to that date also.

If you have any questions in regards to this role please contact Andrea Breitenbach o 01234 846907 or a Crime Bureau Supervisor on 01234 846901
15 October 2017
30 October 2017

This opportunity is closed to applications.