PS/492/BCH - SC4/5 - ICT Assistant Applications Analyst

Police Staff
ICT
Bedfordshire Police Force
Headquarters, Kempston, Beds , Headquarters, WGC, Herts , Headquarters, Huntingdon, Cambs
Applications
Permanent
SC4 - 5
£20,115 - £24,759
Full Time
No
**Please note that this vacancy has now closed and is available to redeployees only; it will not be checked on a regular basis by the recruitment team. It is therefore essential that if you apply for this role, you e-mail BCHCareers@herts.pnn.police.uk to notify us that you have submitted an application. We will then process it for shortlisting. If you do not notify us by e-mail that you have submitted an application, it will not be picked up. Please also ensure that you notify your allocated Change Advisor of any redeployee applications that you have submitted.
Redeployees who apply will be given priority over any other internal applicants for permanent roles up until the point that an offer has been accepted either verbally or in writing.
If a role is not filled by an internal candidate and is advertised externally, redeployees will continue to get priority over external applicants until a successful candidate has received a final offer of employment.**


The Police Applications Support Team which currently comprises of 8 members of staff is part of the Tri-force ICT department which provides support and guidance to users of over 60 Organisational Applications. Which are used by the 9000+ Bedfordshire, Cambridgeshire and Hertfordshire employees our aim is to support both operational and business needs effectively.

Your duties will include dealing with queries and problems reported on applications, as well as working with colleagues and customers to ensure that any enhancements improve the overall effectiveness of the applications.

You will be the primary liaison between the force end users and the application suppliers, be expected to attend application project meetings and help define the support characteristics of any new application. You will become an application expert, knowing how to support all force applications to a general level, but also a subject matter expert in a subset of applications. You will also manage the relationships between the suppliers / end users and internal ICT groups, so that applications can be upgraded and supported with minimal disruption to end user groups.
This role not only provides application expertise to our end users but you will also be expected to support the software that resides and runs on the server infrastructure. To fulfil this role you will be expected to provide support / install and upgrade functions on software which runs as an application such as SharePoint but also Operating system Components such as IIS.

You should have one or more of the skills below.

- Server Support
- Microsoft Windows Operating System
- Microsoft Windows Operating System Component support
- Apache Web Server
- Linux
- Application Support Experience
- Supporting End Users with Application issues
- Arranging system upgrades
- Customer Liaison experience
- Working within a ICT environment

To join us, you'll need excellent communication and analytical skills and the ability to remain calm in difficult situations. A good team player, you should be IT literate and comfortable using Microsoft Systems and technologies. Knowledge of Force applications is not essential but preferred, as training will be provided as and when required.

Being a Tri-force ICT department our primary working locations are Huntingdon , Cambridgeshire / Kempston, Bedfordshire and Welwyn Garden City, Hertfordshire we are flexible with allowing people to work from any of these locations. We also offer a flexible working scheme depending on contract. Our Standard working week is 37 hours between Monday and Friday.

For the purposes of the application you will be expected to provide your CV accompanied by a covering letter, please submit your application via email to BCHCareers@Herts.pnn.police.uk in the subject line please quote reference PS/492/BCH.

For further information, please contact Amanda CORLEY (amanda.corley@herts.pnn.police.uk)

Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Cambridgeshire or Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Bedfordshire Police.

All internal applicants must have successfully completed their probationary period in order to apply for this role.

Please note that this advert will be live to redeployees throughout the recruitment of this advert. Any redeployee that applies will only need to evidence against the minimum entry requirements of the role profile. To do this if you are a redeployee, write ‘Redeployee’ in the other competency boxes and just complete your evidence against the minimum entry requirements in the relevant box. Redeployees will take priority over other candidates at any point during the recruitment process up until a final offer is produced and you will be notified if this happens.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01439 757777 or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.
6 October 2019
15 October 2019
25 October 2019

This opportunity is closed to applications.