PS/665/BCH - (B) PO1 (C) SO2 (H) A5 - ICT Mobile Communications Engineer - ICT/Mobile Comms

Police Staff
ICT/Mobile Comms
Hertfordshire Constabulary
Headquarters, WGC, Herts
Mobile Comms/Infrastructure
Permanent
Herts - A5
£32,673 - £41,718 (Discretionary Area Included)
Full Time
No
As a result of a team promotion a vacancy has arisen within the BCH ICT Mobile Communications Team for a Mobile Communications Engineer based at the Hertfordshire Constabulary HQ in Welwyn Garden City (WGC). This vacancy will entail working with a team based at the aforementioned site.

The Role:

Reporting to the ICT Mobile Communications Team Leader (South) you will be a vital part of the Mobile Communications Team supporting the Collaborations mobile device & infrastructure estate consisting of in the main Airwave, Cleartone & Sepura Airwave Radios, Android Smartphones and Body Worn Videos (BWV). You will be ensuring that this essential front-line business is highly available to staff and officers.

You will be required to work 37 hours a week between the hours of 8am till 5pm at the WGC HQ. You will be required to participate in out of hours support on a rota basis which will include weekends and Bank Holidays.

Key responsibilities:

• Drawing on experience ensure that as part of the team you provide support and technical advice on mobile communication hardware and software issues raised via the BCH ICT Service Desk to include the repair, installation and relocation of hardware and software. Provide 1st & 2nd line technical and engineering support and participate in an ‘on call’ emergency rota in respect of all mobile communications services. Ensure that any disruption to these services due to faults are kept to a minimum, meeting agreed time limits or SLA’s. The post holder will ensure that the processes followed are in line with departmental policies and standards. You will ensure that Mobile terminals are securely managed and all encryption keys are managed in line with CESG guidance. Ensure that accurate records of all maintenance work and changes to assets are recorded in the appropriate asset tracking systems

• Using specialist tools and equipment monitor the quality of coverage and performance of the systems. Ensure the equipment and services meet present and anticipated needs of the Forces. This also includes providing guidance and advice to operational officers in the best use of the mobile communications equipment and services, both on a routine basis and in the course of establishing requirements for emergencies, major incidents or major events which may require reconfiguration or loading of encryption keys.

• To create and maintain asset records relating to all mobile communications equipment and services covering in service, stock and decommissioned equipment. This includes maintaining all Airwave and ESN fleet-map documentation and records covering communications assets. This information must be updated in an accurate and timely manner at all times.

• Carry out audits of equipment as directed and accurately record the results. Carry out software, firmware, and hardware upgrades to mobile communications equipment. Install software patches updates and encryption keys as required and accurately record the associated information in the appropriate management system. Configure equipment for the needs of individual users and manage the configuration to ensure security of restricted data.

• To actively develop knowledge and understanding of the future of mobile communication services so that skills are kept up to date. Follow industry developments and technical standards in these fields so that recommendations can be made to your Team Leader on developments is this area.

• Maintain an awareness of relevant technical and procedural changes within the department and their impact on the work of the Service Desk, make recommendations for alterations as necessary in line with corporate aims and objectives.

Entry Requirements:

• Educated to BTEC HND standard in a relevant subject or equivalent industry experience
• Approximately 2 years’ experience of operating in an ICT related support and maintenance environment.
• Experience of working within a mobile communications environment is highly desirable.
• 3 years’ practical ICT experience
• Must be highly-motivated, innovative and flexible with excellent time management skills. Must be capable of good communications at all levels often dealing with complex ICT issues with non-ICT staff. Must be conversant and at ease with all forms of communications.
• Ability to work in a team
• Ability to work effectively with minimal supervision even when under pressure.
• Good computer literacy & keyboard skills specifically using the Microsoft Office suite.

Any other General Requirements/Scope:

• The role holder will on occasion need to travel across the BCH collaboration therefore a full driving licence is essential.
• Expected to be part of a formal on call rota as required.
• The post holder will be expected to undertake training as and when required.
• Vetting will be required, as advised by the vetting unit.
• The post holder will be expected to comply with health and safety requirements.
• Following appropriate training, to take on the role of Evacuation Marshal if no volunteers come forward in the post holders work location.
Obligatory Requirements:
• Before commencement of this appointment, this role is subject to medical assessment. For some roles health screening or surveillance may be required on a regular basis, as identified by line manager risk assessments.
• There is a requirement for the role holder to meet the probationary objectives set.

If you are interested in applying for the advertised role please ensure you read the attached information, including role profile, context sheet (if applicable) and recruitment information for applicants. Further information on the post can be obtained from Steve Smith BCH ICT Mobile Communications Manager via stephen.smith@cambs.pnn.police.uk

All internal applicants must have successfully completed their probationary period in order to apply for this role.

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload their CV or a completed ‘Staff internal role summary’ form (if you do not have a current CV), which can be found in the vacancy documents below. We strongly recommend that where possible, a CV is provided to ensure that your full experience and employment history is demonstrated. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile.

External applicants should ensure that their current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name.

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process, please contact the HR Service Centre on 01438 75(7777) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

Closing Date: 11th December 2020
Shortlist Date: Week of 14th December 2020
Interview Date: Week of 21st December 2020

All applications must be made through our online recruitment portal by clicking the ‘Apply’ button below.
11 December 2020
16 December 2020
23 December 2020

This opportunity is closed to applications.