PS/359/B Contact and Crime Recorder Operator

** Please note there are recruitment events running throughout March and April which you may register for via our website. This event will provide you with more information about the FCC, the roles within the department and guidance on how to complete a competency based application**

We are recruiting to fill a number of permanent Contact and Crime Recording Operator vacancies within the busy 24/7 Force Contact Centre at Bedfordshire Police HQ in Kempston.

The positions available are working specific shift patterns either:
Full time 4 days on 4 days off working 2 days 0600-1800 & 2 days 1800-0600
Part time 4 days on 4 days off working 2 days 0800-1600 & 2 days 1600-000.
Full time working Monday - Friday 9am - 5pm
The shift patterns are attached below.

** PLEASE NOTE that the shift allowance and weekend working allowances quoted in this advert are maximums, and are awarded for people working the 24/7 shift pattern (0600-1800 & 1800-0600) and the actual amount awarded will depend on your specific shift pattern. If you work the part time (0800-1600 & 1600-000) shift pattern you will receive 14% shift allowance and 14.28% weekend working allowance. If you work the full time Monday - Friday 9am - 5pm you will not receive any allowances.

As a Contact and Crime Recording Operator you will be talking directly to members of the public assessing and recording calls for the Police and taking reports of crime directly from victims of crime, along with reports from Police Officers. The successful candidate will need to demonstrate excellent customer service, listening and questioning skills, along with the ability to quickly assimilate information, extracting significant points to establish the circumstances of the incident, assessing risk and deciding on the best response for that contact whilst demonstrating empathy to those you speak to.
Every call taken is different and prospective applicants should be aware that sometimes our callers can be quite distressed or describe distressing circumstances.
Reports received into the First Contact Centre are assessed in line with the Forces risk assessment principles known as THRIVE.

We are looking for a good team player, who can also work on their own initiative who possesses the above skills. Knowledge of Police Systems is desirable, but not essential as full training will be given. Demonstrable ICT skills with attention to detail and accuracy are essential.

Successful shortlisted candidates will be required to attend a short assessment day, and if successfully passed, will be invited back for an Interview at Kempston Headquarters. All applicants will be required to provide evidence of performance against the competencies detailed in the role profile.

Please note that Bedfordshire Police redeployees take precedence for all vacancies, and any role remains available to redeployees until a final offer is issued. If you are a redeployee wishing to apply for this vacancy, please ensure that you advise your allocated Change Advisor of your application.

All candidates are required to provide a maximum of 500 words of evidence against the minimum entry requirements and each of the following competencies;

We analyse critically
We take ownership
We deliver, support and inspire
We are emotionally aware

Please read the attached document entitled ‘Recruitment Process – Summary for Candidates’ prior to writing your evidence, as it provides guidance on how to complete this. To evidence against the competencies listed above, we require that you provide a specific example and use the STAR framework: Situation, Task, Action, Result.

Please note that if your application is submitted prior to the closing date, it may be shortlisted prior to that date also.

If you have applied for this role in the last 6 months and been unsuccessful at assessment or interview stage then please do not reapply.

Further information on the post can be obtained from the recruiting manager, Jamie Langwith on 01234 842182.

**Please note, this vacancy is open to Bedfordshire, Cambridgeshire & Hertfordshire employees however, if you are on a Cambridgeshire/Hertfordshire contract you will need to resign from your home force Terms & Conditions and join Bedfordshire Police**