PS/795/BCH - (B) SC3 (C) SC2-3 (H) A2 - Business Support Assistant - Professional Standards Department

The Professional Standards Department is a collaborated Bedfordshire, Cambridgeshire and Hertfordshire Unit which is committed to improving public confidence and quality of service together with protecting and enhancing the integrity of all three forces by preventing and detecting unethical behaviour, conducting timely and robust public complaint investigations, identifying lessons learned through investigation, educating, promoting and supporting good practice.  

This team of 7 is the initial contact point for the department and requires previous experience in a customer service environment.  The team is responsible for providing administration support to the department and ensuring all data recording is maintained in line with Constabularies and National data practices and policies.  This role requires customer service experience, attention to detail, and an organised approach to work.  

The successful candidate will be a highly motivated individual, who is able to undertake Administrative work in a challenging, customer focused environment.

As an Administrative Assistant, you must be able to evidence:

• 1 or more years in a customer service arena
• Competent with Microsoft Office applications
• A strong understanding and respect for confidentiality
• Excellent interpersonal skills, both written and verbal
• Excellent organisational skills
• Flexible, able to multitask and work under pressure 

This role is based at Biggleswade Police Station.

The post is a permanent post and the hours are 37 hours per week Monday to Friday (Core office hours – 09:00 to 17:00).

All applicants are required to provide evidence against the competencies listed below and minimum entry requirements from the attached role profile.

• We are emotionally aware
• We are collaborative
• We deliver, support and inspire
• We analyse critically
• Minimum entry requirements

There is a word count limit of 500 words per section.

If you are shortlisted for interview you will be expected to evidence against all personal qualities and the entry requirements as stipulated in the role profile.

All internal applicants must have successfully completed their probationary period in order to apply for this role. 

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. 

External applicants should ensure that your current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process that you have not made explicit in the application, please contact the HR Service Centre on 01438 75 7777 (or the above email address) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview.

All applications must be submitted through our online recruitment website by clicking the apply button below. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

Everyone at BCH (Beds, Cambs & Herts Police) take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.