PS/575/B - SC 4/5 - Contact and Crime Recorder - Operational Support

There has never been a better time to join the police to make a difference in your community.

The pandemic has presented everyone with new challenges but it is essential that we continue to build our policing capacity by attracting and training new police officers and staff. Now is a great time to consider whether you could make your difference by joining our ranks.

No two days are ever the same, each day you learn and expect the unexpected.

At 477 square miles and with 664,500 people Bedfordshire is one of England’s smallest (yet most diverse), counties and faces complex crime challenges more usually seen in large metropolitan cities.

Working for the Bedfordshire police doesn’t have to mean patrolling the streets.

Just as important as our uniformed officers is our 972 strong team of professional and support staff working behind the scenes. It’s these skilled people who provide the organisational capability to police Bedfordshire.

Have you ever considered becoming as a key worker for the police and supporting the public in their time of need?

Do you want to play a key part in answering our emergency and non-emergency calls, and providing a high level of service? Do you have a flair for learning new systems and adapting to challenging situations, gaining great satisfaction knowing you have helped your caller or colleague?

Do you like the idea of not knowing what will be at the end of every call you receive? Are you drawn to being part of a big team, that all have the same end goal, and will work together to achieve results?

An exciting opportunity has arisen in our Mercury suite for the ideal candidates to become Contact & Crime recorders.

We are looking for staff who have excellent communication skills, strong interpersonal skills, along with diverse life experiences and resilience. This is a very demanding role and is often performed under pressure, with a rewarding benefit of assisting & protecting the public in their time of need.

This is a challenging role which requires high levels of professionalism working within our code of Ethics, you will have the ability to work under pressure, whilst making logical and appropriate risk-based decisions.

The successful candidate will be a highly motivated individual, who has an inquisitive mindset, along with a passion for helping others and playing a key part in fighting crime. You will be dealing with emergency 999 calls and the non-emergency 101 calls, logging all the relevant details and creating crime reports. 

You will be required to attend a 12 weeks intensive training course to provide you with technical skills required to perform this role.

Shifts include:

• 06:00 – 18:00 x2 18:00 – 06:00 x2 with 4 rest days
• 09:00 x 21:00 x4 with 4 rest Days
• 09:00 – 17:00 Monday – Friday
• 08:00 – 16:00 x2 16:00 – 00:00 x2 with 4 rest days

In return we will offer you an attractive salary and a busy operational role where you can play a key part in protecting the public.

For further information please contact our Training team:

FCRTraining@bedfordshire.pnn.police.uk

Closing Date 31st September

As a part of the application, you are expected to provide statements against the competencies listed below and the entry requirements from attached role profile; (Max 500 words Each)

• We take ownership
• We are collaborative
• We deliver, support & inspire
• We analyse critically
• Minimum entry requirements 

Internal applicants within Bedfordshire Police, should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide statements against the competencies listed above and the entry requirements from attached role profile. 

External applicants should ensure that your current CV is uploaded and provide statements against the competencies listed above and the entry requirements from attached role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide statements against the competencies listed above and the entry requirements from attached role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process that you have not made explicit in the application, please contact the HR Service Centre on 01438 75 7777 (or the above email address) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview. 

All applications must be submitted through our online recruitment website by clicking the apply button below. 

Everyone at Bedfordshire Constabulary takes personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.