PS/769/BCH - (B) SC4-5 (C) SC3-4 (H) A3 - Business Support Administrator - Query Team - Human Resources

The HR Query Team manages queries that are submitted from across BCH via the iQuery portal. The post holder will work as part of the Query Team and support the Query Team Advisors by taking on some of the non-technical HR queries. Many of those will require administrative corrections to be made to iTrent.

Scope of activity 

• A good understanding of iTrent/iManage will be necessary, as many of the queries will relate to changes that need to be made on the HR systems.
• Excellent customer service skills are required to manage a wide range of queries, which could include researching information, interrogating HR systems and signposting customers to information and user guides that are on IQuery.
• The post holder will have an active role in promoting IQuery, coaching customers to self-serve and make use of the resources available.
• They will also identify when we are receiving high-volume queries on the same subjects, and flag to the Query Team Manager if new or improved IQuery content is needed in order to reduce those queries.
• Overall there will be a focus to provide an exceptional service to HR customers and deal with as many queries at first point of contact as possible
  Training Requirements. 

The post holder will be expected to undertake necessary training/coaching in accordance with the role. This will include: 

• Systems training on iQuery and iTrent/iManage
• Team upskilling sessions
• Regular team briefings to keep up to date with developments and changes to team processes.

Please note that this list is designed to assist the post holder with a greater understanding of what is expected within the role. The employing force may ask the post holder to undertake other duties as required which are not necessarily specified above but are commensurate with the grade of the post. It may be amended from time to time within the scope and general level of responsibility attached to the role.

Any other General Requirements/Scope 

• The post holder will be based in Daneshill, Stevenage, Hertfordshire.
• The post holder will work within standard office hours 9am-5pm.
• The post holder will not be required to manage a budget. 

For further information on this role, please contact Query Team Senior Advisor Christina Savidge on christina.savidge@herts.police.uk 

Internal applicants within Bedfordshire Police, Cambridgeshire Constabulary or Hertfordshire Constabulary (BCH), should upload either a CV or a completed ‘Staff internal role summary’ form, which can be found in the vacancy documents below. Please note you will be required to provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. 

External applicants should ensure that your current CV is uploaded and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. To ensure the recruitment process is fair and equal, please do not include personal details on your CV other than your name. 

This vacancy is live to those at risk of redundancy and will remain open to redeployees until the conditional offer stage throughout the recruitment process. Any redeployee that wishes to apply should apply through the redeployment portal and provide a statement no more than 500 words against the minimum entry requirements as stipulated in the role profile. Redeployees will take priority over other applicants at any point during the recruitment process up until conditional offer. 

This force is a Disability Confident employer. Should you require any reasonable adjustments for your application process that you have not made explicit in the application, please contact the HR Service Centre on 01438 75 7777 (or the above email address) or the manager contact for this role directly. We also offer the guaranteed interview scheme; this means that all candidates with a disability covered by the Equality Act 2010, who meet the minimum entry requirements for the role, will be invited to attend an interview. 

All applications must be submitted through our online recruitment website by clicking the apply button below. 

It is recommended that you download and store a copy of the role profile as this will no longer be available once the advert has closed.

Everyone at BCH (Beds, Cambs & Herts Police) take personal responsibility to help create an inclusive workplace, where police officers and staff respect one another, feel valued for their differences and can be themselves. We are committed to providing reasonable adjustments, wherever needed so everyone feels welcome and can flourish.